The more we know about a problem, the faster we can solve it. Before you post, search the forum: someone may already have asked. If not, start a new discussion in PMS help, add your language tag, and use the template below.
1. Write a clear title
Say what went wrong and where. "Receipt does not print on a 58 mm Bluetooth printer" gets a faster answer than "Problem, please help".
2. Copy this template into your post
- Device: Android phone (model and Android version), Windows, macOS, Linux, or the web app (which browser).
- PMS version: shown under “Version” in the app.
- App language and business type: Bangla or English; grocery shop or mini super shop.
- What you did: the steps one by one, for example: Sell → scanned an item → “Take payment” → paid in cash.
- What you expected to happen.
- What happened instead: copy any message exactly as it appears.
- Internet: were you online or offline? In “Settings”, “Sync status” shows how many entries are “Waiting to upload”.
- Screenshot: attach one if you can, after covering private details.
- Does it happen every time? Does the same thing happen in the demo shop?
3. Never post these
- Your password or recovery code
- Staff PINs
- Customers' names, mobile numbers or dues, or your suppliers' details
Our team will never ask for your password or recovery code, in the forum or anywhere else. If we need account details to help you, we will ask you to use the contact form or email [info@22softwares.com](mailto:info@22softwares.com).
4. After you post
- We answer in the discussion, so the next person with the same problem can find it.
- If we ask a follow-up question, reply in the same discussion instead of starting a new one.
- Once it is solved, reply with what fixed it.
Have an idea rather than a problem? Post it in Ideas.
Something missing from this template? Reply below and tell us.
